A Family Company stuck in a Rut
In October 23, Multi pub operator Windmill Taverns operate 5 site in south London approached Tom the business was in a state of flux. Having recently opened a new venue the team where struggling to maintain margins, service standards and where lacking a plan on what they wanted the business to be.
Over several months Tom joined the exec team, helping to identify opportunities around operational excellence. New systems where implemented, from EPOS to Labour Management. Weekly and monthly Reporting systems where overhauled, creating better intime decision making. With the Founders, growth strategies where explored, modeled, discussed and agreed.
Outcomes achieved
- Labour Cost savings £300k p/a adding over £2m onto the business Valuation
- Full marketing Audit complete, Roadmap built and actioned. Resulting in increase in booking conversions and traffic to the business
- Rollout plan for growth agreed and commenced
- Timely reporting and systems form Managment team, giving improved visability and performance on all key metrics
- Senior Team replaced with more suitable candidates
- Tom now Sits as a NED, visiting and advising on a monthly basis
Testimonial
Tom has changed my life, he has helped turn the business around, I now sleep better at night. His insight has allowed us to simplify and improve the business he’s saved over us £1/2m a year. He’s so nice, we invite him back every month!
John Mcelhinney| Windmill Taverns 5 pubs in Central London